Past SIR Member Only Webinars
SIR Insurance Consumer Sentiment Research Study
December 13, 2017
12 p.m. - 1 p.m. ET (11 a.m. - 12 p.m. CT)
Speakers: Amelia S. Fitch, Strategy Consultant, American Family Insurance; Gary Hodge, Senior Marketing Research Manager, American Modern Insurance Group; and Sharon Markovsky, Director, Business Development, Verisk Insurance Solutions-Claims
While innovations are happening at a meteoric rate in the insurance market, consumer adoption of these innovations has been relatively slow. In this research study, the Society of Insurance Research interviewed consumers to understand their perceptions and usage of key innovations in the insurance market. The analysis of the data included an examination of how views toward innovation vary based on generational and other demographic factors.
This research specifically asked consumers about:
- How insurance lines and banking compare when it comes to innovation
- Their familiarity with the innovations in the insurance industry
- The appeal of the innovations in the insurance industry
- Their current usage of the innovations in the insurance industry
- Their views/concerns regarding inherent risks involved as innovative technologies evolve
Enhancing the Customer Relationship Through the Internet of Things
August 22, 2017
3 p.m. - 4 p.m. ET (2 p.m. - 3 p.m. CT)
Speakers: Dawn Mortimer, Assistant Vice President, IoT/Telematics Claims Product Management, Verisk & Gary Hodge, Secretary, Society of Insurance Research
The use of the Internet of Things (IoT) in insurance is evolving toward end-to-end workflow integration—from usage-based insurance and driving feedback to crash or event notification, and on to no-touch claims and proactive stopping losses from happening. Connected cars and homes are supplying driving and usage data, supplemented with event notifications, and weather alerts. What does this mean for insurers in their customer relationships?
- Discover the versatility of connected-car data joined with predictive analytics to provide driving score and feedback for driver improvement and engagement
- Learn how connected-home data is changing interactions with insurers and data providers alike
- Explore how automated incident reporting can transform the total claims experience for data providers, insurers, and their customers
Channel Innovation to Drive a Better Customer Experience
June 16, 2016
SPEAKERS: Tyler Nitz, Nielsen Research Executive & Gary Hodge, Secretary, Society of Insurance Research
Statistia estimates this year’s revenues for U.S. direct insurance carriers will reach an all-time high of roughly $470 billion dollars. As the world becomes more digital savvy, capturing those dollars and keeping insurers satisfied relies on innovating your products and services to meet evolving consumer demands.
Acquiring new customers is expensive so knowing your customers, what products and services they want and the channels they use is mission critical to maintain existing customer relationships and minimize attrition.
In this webinar, we will cover:
With a view of consumer insurance interactions, channel usage and an understanding of the reasons they use specific channels, you can make more informed strategic and tactical decisions to elevate your customers’ experience and grow your business.
Top 10 Strategies Insurers use to Increase Customer Loyalty
May 10, 2016
As insurers’ media spend continues to increase, competition for market share is dependent on a carriers’ ability to differentiate on customer experience. More and more insurers are tailoring the customer experience and transforming their relationships to one that personalizes the experience for the individual or household and helps to avoid the loss in the first place.
Successful insurers are using techniques ranging from analytics to better understand customer behaviors, to leveraging the IoT to inform and protect customers while also helping to minimize risk. Techniques that increase loyalty can be as simple as defining and tailoring products to an entire household instead of treating each member as individual customers.
Join Adam Edmonds, Vice President of Products from NexJ Systems, in partnership with SIR, the Society for Insurance Research, to learn 10 strategies successful insurers are using to foster customer loyalty.